QuesCom | Call Center Solutions

| Friday, July 30, 2010

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For Enterprises

For Service Providers & Operators

Solutions for Call/Contact Centers

Content available in English only

QuesCom deliver to the Call Center / Contact Center market with dedicated business benefits:


				Reducing phone costs from fixed to mobile phones Drastically increasing level of successful calls by showing mobile numbers as CLIs Integrating mobile conversions into voice logging architecture Integrating inbound fax to contact centers Integrating SMS into contact centers Web based call-back button solutions


Contact Center Business Requirements and QuesCom’s solution to

				Telecommunication (F2F, F2M, M2F, M2M) and integration Fax communication and integration E-mail communication SMS communication and integration Recording, logging, billing, reporting and integration CTI applications and integration Speed, predictive, powerdialing and integration IVR and ACD technology Virtualization of contact centers Capacity and planning Multi-Tenancy Business Continuity Home Agents


Architectural benefits

				Distributed architecture ISDN, VoIP, GSM Signalling from ISDN to GSM vs. GSM to GSM


Predictive Dialer benefits

			Answering Machine detection vs Voice detection Diversion detection Timing issues


Backup/Failure benefits:

				Redundancy (cold standby, hot standby, real time failover, other solutions)


More information Literature [+] download QuesCom White Paper for Call Centers