Are the voicemail messages stored in the QuesCom gateway?
Should I choose a QuesCom 300 or a QuesCom 400 gateway?
Is there a synchronisation between voicemail in email and standard voicemail?
How do I choose how to receive my voicemail?
What is the weight of the .wav file?
Can the users have their own greeting message?
How many hours of recording are granted in my voice mailbox?
How can I limit the size of my voice mailboxes?

FAX

- How many simultaneous faxes?

You can receive up to 4 simultaneous faxes. You must add a Q900-VPM to go up to 30.

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- How do I print all incoming faxes?

You need to dedicate the admin email to do that, and use automatic printing of incoming email.

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- How to do fax mailing?

By using Microsoft Fax which is available on any Windows CD.
Then by using Microsoft Outlook, you can send faxes as you send emails.

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IVR

- In the L900-IVR-005 pack, what does the number of IVR licences refer to?

This allows you to define up to 5 DDI, each one having a different scenario. For instance, one for post-sales, one for hotline etc...

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MOBILITY SERVICES

- I need to call abroad with my GSM, how can I reduce the cost of that call?

Best solution:

Mobile user client on my GSM, every time I am dialing a number, my GSM will first call the QuesCom gateway and immediately dial out the international number.

Other solutions:

Change my address book and add before every international number the QuesCom gateway number. i.e Paul: “QuesCom number # paul’s number”

Call back. I call the QuesCom gateway . I am recognised by my GSM number, the call is not established. the QuesCom gateway calls me immediately back. I hear the dial tone and I can use my address book to dial out.

I benefit from the company rate.

I need the Mobility Services license

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- One Number feature: when a call is redirected to another GSM phone, does this mean that it is more expensive because 2 calls are placed?

Not at all! Using a corporate fleet price plan, calls between the company's SIMs are flat rate.

the QuesCom gateway gateway must have this price plan enabled so that 2nd call is free.

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OVERALL FAQs

- What is MobiQ®?

MobiQ® is the new companion for QuesCom Mobility Appliance. Installed on mobile phones it delivers Mobile Extension functions on a user friendly interface.

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- I am an Alcatel or an Avaya mobility solution reseller why should I consider QuesCom?

First because it brings you a direct connection the GSM network.

Second because if you have an heterogeneous environment Quescom can deliver its Mobility solution to every one. We are PBX agnostic.

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- I am a Cisco reseller?

Cisco has no equivalent on the market right now.
QuesCom is Cisco certified.

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- What is the handover capability for?

QuesCom Mobility Appliance & MobiQ® delivers handover GSM-WiFi and WiFi-GSM. So you can start a call in the office connected on the corporate WiFi VoIP and go on with the same call in GSM leaving the office.

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- Can we use it for avoiding roaming costs?

Sure. Let’s say you are traveling abroad. You enter the subsidiary in Rome and connect to the corporate WiFi network place and receive free calls.

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- What about the training for my users?

Nothing changes. They can use their mobile as usual. Dial from the standard address book for instance.
He only needs to go in the mobile client interface for advanced features (music on hold, transfer...).

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- Only executives have smart phones?

You can deliver standard Mobility services on any GSM phone. For advanced features a smart phone is requested.

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- Do I need a special mobile operator?

QuesCom is independent from the mobile operator, you can also mix operators in the same QuesCom unit.

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- How does it work, do I need UMTS or GPRS?

QuesCom solution is based on standard GSM network, no need to set up data connection to make it work. Consider having a mobile fleet offer to optimse call costs.

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- What about mobile operator fixed to mobile offer?

They are focusing on small SME to replace completely the PBX.
Currently an Enterprise is not ready to give away all its telephony.

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PRE-SALES FAQs

- What is the difference between L900-MSP-xx and L900-MSPPRO-xx?

The L900-MSP-xx delivers already known features like: (One number, Web portal access, Personal Voice box, Personal Fax account, SMS capabilities.
The L900-MSPPRO-xx delivers on top of all those features MobiQ® the mobile client software from QuesCom.

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- What is the maximum of supported users?

A single Q300 can handle 100 users.
A single Q400 can handle 500 users.
Up to 2 500 user with a single management interface.

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- Which QuesCom hardware is compatible?

Every Q300 and Q400 already on the market is compatible.
Q50 remains an entry level product with no extra features.

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- Does it work on with ISDN or with IP?

Both, you can either be connected to a legacy PBX in ISDN or have a complete IP solution (H.323 or SIP).

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- What kind of mobile operator offer should I consider?

A mobile fleet offer to optimize your cost should cover:
Mobile to Mobile calls should be almost free.
Ideally Mobile to Enterprise should be free.

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SMS

- How to do an SMS mailing?

By using Microsoft Outlook.

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- How many SMS can the QuesCom gateway send at a time?

A GSM port can send an SMS every 10 seconds. the QuesCom gateway queues the SMS before sending them.

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- Do I need a Mobility Services Pack license to send SMS?

Yes, the user who needs to send SMS has to be registered in the gateway.

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VOICEMAIL

- Are the voicemail messages stored in the QuesCom gateway?

No if you use voicemail to email.
Yes if you use standard voicemail.

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- Should I choose a QuesCom 300 or a QuesCom 400 gateway?

QuesCom 300 is for less than 100 users
QuesCom 400 is for up to 500 users (addin: Q900-HD20)

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- Is there a synchronisation between voicemail in email and standard voicemail?

If you delete a message with IVR, you will need to delete it also in email. We are PBX and email server independent.

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- How do I choose how to receive my voicemail?

By using an embedded IVR menu

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- What is the weight of the .wav file?

1 minute message = 100 Ko

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- Can the users have their own greeting message?

Yes, the embedded IVR allows the user to change the greeting message.

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- How many hours of recording are granted in my voice mailbox?

- If you use the "Receive by email" feature, messages will not be stored in the QuesCom gateway .

- If you use the usual feature (message listening and managing directly on the phone), several hours of recording are available in the Q300.

- If you use a hard-drived Q400, several days of recording are possible.

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- How can I limit the size of my voice mailboxes?

- by limiting the overall duration of messages.
- by limiting the number of messages granted per user.